The same 27,000 support tickets, asked the same questions two ways. Left: search the raw tickets. Right: ask the knowledge map that links every ticket to its system, symptom, and root cause. Click a node to trace its connections.
Systems fan out on the edges (what broke) → symptoms in the middle (how it showed up) → root-cause stars at the core (why). Click a star to see every symptom it drives.
Built from the KameronB/synthetic-it-callcenter-tickets dataset. Symptoms & root causes extracted by rule-based tagging of ticket text — the map shows patterns worth investigating, not proven causation.